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Summary:First-Line Managers (FLMs) play a crucial role in an organization's performance by implementing HR policies and influencing employee attitudes and behaviors. Two important aspects of FLM behavior are building trust and rapport with employees and making them feel valued. The significance of FLM behavior is explained in the Social Exchange Theory, which highlights the importance of positive exchanges between leaders and followers. Positive exchanges increase employees' feelings of sympathy, leading to improved performance. The dyadic relationship between leader and follower, explained by LMX, is positively related to work engagement and individual performance.
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First-Line Managers FLM behavior crucial role influencing employee employee attitudes Managers FLM positive exchanges organization performance Exchange Theory

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