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Telekom's Performance Management (PM) approach prioritizes building trustful relationships with employees through regular dialogue and goal setting. The company offers continuous development opportunities, fosters a culture of recognition, provides networking opportunities, and offers tailored training programs to promote collaboration and improve job satisfaction. However, there are areas for improvement, such as making coaching an ongoing process led by FLMs, implementing 360-degree feedback, setting specific and challenging goals using the SMART approach, and recognizing employee contributions more often to boost morale and motivation. By addressing these gaps, FLMs can further enhance their role in driving performance excellence within the organization.