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The ITIL 4 framework is a comprehensive and flexible structure that provides a holistic approach to service management. At its core, the ITIL SVS (Service Value System) represents how various components and activities of an organization work together to create value through IT-enabled services. This system consists of six key activities:
1. Service Strategy: Defines the organization's overall approach to service management, including its goals, target market, and overall strategy.
2. Service Design: Develops the detailed design of the services offered by the organization, including their functionality, performance, and security requirements.
3. Service Transition: Ensures that new or changed services are successfully introduced into production environments without disrupting existing services.
4. Service Operation: Manages the ongoing delivery and management of services, including incident management, problem management, and service desk functions.
5. Service Management: Covers all aspects of service management, including people, information, and technology.
6. Continual Improvement: Provides a framework for continually improving the organization's service management capabilities through monitoring, analysis, and the implementation of improvements.
The ITIL 4 framework also includes four dimensions of service management to ensure a holistic approach:
1. Organizations and People: Covers all aspects of how the organization functions, including its culture, structure, and people.
2. Information and Technology: Deals with the technology and information used in service management, such as hardware, software, and data.
3. Partners and Suppliers: Addresses the relationships between the organization and external parties, such as suppliers, contractors, and partners.
4. Value Streams and Processes: Focuses on the processes and activities involved in delivering value to customers through IT-enabled services.
By considering each of these dimensions, an organization can ensure that its SVS remains balanced and effective in creating value for customers.