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In this podcast episode, the host and guest discuss the role of Engagement Managers (EMs) in project management. The guest shares their experience as an EM and highlights the importance of both technical knowledge and interpersonal skills for success in this role. The host agrees, noting that EMs must manage client expectations, provide emotional support, and serve as trusted advisors to internal teams while also communicating effectively. The guest emphasizes the need for EMs to distinguish between situations where clients need to vent their frustrations versus those requiring action, and the importance of earning the trust of both internal and external stakeholders. Overall, the podcast stresses the value of a balanced skill set in an EM, including technical knowledge, interpersonal skills, and the ability to manage projects narrative and stakeholder expectations effectively.
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Engagement Managers guest discuss podcast episode project management Managers Engagement interpersonal skills guest technical knowledge guest shares

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