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It seems that the issue is with the payment process, specifically with the credit card being declined for the third month in a row. The customer support representative has provided some possible reasons for the decline, including an incorrect billing address or a website issue. They have also suggested contacting the bank to resolve the issue or using another card.The customer support representative has also mentioned that they are experiencing a high volume of support inquiries, which may cause delays in their response time. However, they have assured the customer that they will get back to them as soon as possible.Overall, the customer support representative's tone is professional and helpful, providing clear explanations and suggestions for resolving the issue.
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payment process
customer support
support representative
credit card
customer
support
issue
representative
website issue
support inquiries
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